Check Hp Product Number

In early 2018, HP issued a battery recall after it was discovered that some of its laptop batteries could overheat and catch fire. At the time, HP published the steps you needed to use to check your if your laptop's battery was impacted by the recall.

Recently, HP expanded the recall and has issued a call for users to recheck their batteries, even if they were cleared in the past.

The video in this document shows you the most common ways to find your Product Name (Model), Product Number, or Serial Number. If you are unable to see the video or have further questions, select the appropriate link in the table below for detailed information.

Only, this time instead of entering a serial number into a website, HP has released a tool that checks whether your battery is recalled and needs to be replaced.

Affected models

The following applies to HP systems with Intel 6th Gen and other future-generation processors on systems shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. Looking up an HP laptop model number based on a serial number is easy to do using an online tool provided by HP. If you have access only to a list of serial numbers for your company's laptops and you want to update an asset tracking database, you'll need additional information about each computer.

Here's the current list of potentially affected HP models:

All clear last time? Check again.

It's worth repeating: If you checked your battery when the recall was first announced and received the all-clear, HP says you need to check again. Overheating batteries pose the risk of catching fire, so, please, take a few minutes of your time and check your battery again.

How to check

As previously mentioned, the old process required to find and enter your device's serial number into a dedicated webpage. Now, HP is offering a validation tool that you will need to download, install and run.

You can download the tool from the recall website here. The download link is located in the Getting Started section, under the Download HP Battery Validation Utility heading.

If the tool determines your battery needs to be replaced, it will place the battery in Battery Safety mode, which makes it possible to continue to use the laptop as long as it's plugged into an HP power adapter. The battery will not charge during this time, eliminating any risk it may pose. Once in Battery Safety mode, instructions will be provided to get the battery replaced by HP free of charge.

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‎05-11-201101:34 PM

how to tell date of manufacture of 1q524 NC701AA-ABA from serial number or how to look up?

when were they first introduced?

‎05-12-201108:30 AM - last edited on ‎02-21-201711:34 AM by

dlkegarise

See here for the release date. For the serial number the typical format is to have the 4th, 5th, and 6th characters to reference when the product was built. The first character is the year date (Y) and the next two (WW), the week in that year it was made.

CCSYWWZZZZ

Hope this helps you and anwsers your questions. Regards.

‎05-12-201107:53 PM

‎05-31-201209:38 AM - last edited on ‎11-04-201412:34 PM by

I would like to know the manufacture date of my designjet. Model # Q1272a serial # [Personal Information Removed]

‎02-18-201502:14 AM - last edited on ‎03-13-201501:35 PM by

Can you help me to find the YOM for serial No [moderator edited serial number]

‎08-25-201603:51 PM

The 4th, 5th, and 6th characters in the serial number of my HP laptop are 214. To what year does the 2 refer, 2012, 2002, or what? I get that the 14 refers to the 14th week of the year, but I cannot decode the year. Please help. Thanks.

Ron

‎04-25-201701:41 PM

how to tell date of manufacture of 1q524 NC701AA-ABA from serial number or how to look up?

when were they first introduced?

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